• Garment District
  • South
FAQ

Is parking available at The Glam Room South?

The Glam Room South offers convenient parking in the shopping center lot surrounding our location. While we do not have designated parking spaces, guests are welcome to park in any open spot nearby.

When should I arrive for my reservation?

We recommend arriving about 5–10 minutes before your reservation to allow time for parking and check-in. If you’re visiting during weekday lunch hours, you may want to give yourself a few extra minutes, as the shopping center can be busier during that time.

What makes The Glam Room South different from other salons?

The Glam Room South offers an elevated salon experience designed to help you look and feel your best. Located in Overland Park, our salon provides a more intimate and convenient setting where guests can enjoy personalized care in a welcoming, luxurious environment. At The Glam Room South, you’ll enjoy:

  • Personalized hair consultations and customized beauty plans
  • Transparent pricing and thoughtful service recommendations
  • A welcoming, inclusive environment for every guest
  • An award-winning team committed to ongoing education and advanced training

Most importantly, we believe every guest deserves to feel glamorous. Our mission is to help you look and feel your absolute best through exceptional service, personalized care, and an unforgettable experience.

What can I expect during my first visit?

Your first visit at The Glam Room South begins with a personalized consultation. We'll discuss your goals, create a customized plan, review pricing, recommendations, and ensure you feel confident before your service begins. Our goal is to provide a luxury experience that leaves you feeling welcomed, valued, and glamorous.

Can I bring a guest with me?

Yes! You’re welcome to bring a guest to The Glam Room South. Please note that our waiting area offers limited seating, so space may be limited during busier times.

If you plan to bring someone with you, we recommend letting our Guest Services team know when scheduling your reservation. We’ll be happy to recommend a day or time that allows for the most comfortable experience.

Do you sell gift cards?

Yes! Gift cards may be purchased online or in person and can be used toward services and retail products.

What is the loyalty program and how do I get points?

Our loyalty program rewards you for shopping and visiting The Glam Room South.

  • 10 points for every $1 spent
  • 2,000 points for pre-booking your next reservation
  • 15,000 bonus points on retail purchases of $150+
  • 1,000 points = $1 in rewards

Points never expire and can be redeemed toward retail purchases. You're automatically enrolled after your first purchase.

Do you offer a referral program?

Yes! Refer a new guest to The Glam Room South and they’ll receive $20 off their first visit, while you’ll receive $20 off your next visit of $50 or more.

For reservations of $200 or more, both you and your referred guest will receive $40 off.

Which reservation should I book?

Not sure which reservation is right for you? We’re happy to help. Our Overland Park Guest Services team can recommend the right service, provider, and timing based on your hair goals. If needed, we may recommend a consultation to ensure you’re booked appropriately and set up for the best possible experience.

Do you offer complimentary consultations?

Yes! We offer complimentary consultations for hair color and cuts. Consultations for hair extensions may require a consultation fee.

Can I request a specific provider?

Absolutely. You're welcome to request any provider when booking. If you're unsure who would be the best fit, our Guest Services team would be happy to make a recommendation based on your goals.

Can I book online?

Yes! Many reservations can be booked online through our website. If you need help choosing the right service, coordinating multiple reservations, or booking a more customized service, our Guest Services team is happy to assist.

Do you accept walk-ins?

Yes! Because availability can fill quickly, reservations are highly recommended. However, we gladly welcome walk-ins whenever scheduling allows.

What if I'm running late?

If you're running late, please give us a call. We offer a 15-minute grace period for most services. Guests arriving more than 15 minutes late may need to reschedule depending on the service and provider availability to ensure we stay on schedule for all guests.

Can I bring inspiration photos?

Absolutely! Inspiration photos are one of the best ways to communicate your goals and can be especially helpful for color, haircut, and styling reservations

How does pricing work at The Glam Room South?

The Glam Room South uses a Level-Based Pricing System that gives guests flexibility when choosing a provider and price point. As providers grow their careers, build their clientele, and increase demand, they have opportunities to advance through our level system

How do I know how much my hair reservation will cost?

Before your service begins, your provider will review pricing, service recommendations, and expected color charges so you know what to expect. Complimentary consultations are also available.

How is hair color priced?

We use a professional color-measuring system called Vish to track the exact amount of color used during your reservation. This helps us create customized formulas, reduce product waste, and charge accurately based on usage.

What forms of payment do you accept?

We accept cash, debit cards, and all major credit cards. A 4% surcharge applies to credit card transactions. Debit cards and cash are not subject to this fee.

Is a credit card required when booking?

Yes. A credit card is required to secure your reservation. Your card will only be charged in accordance with our cancellation and no-show policy.

What is your cancellation and no-show policy?

We kindly require 24 hours' notice for cancellations or reschedules. Reservations canceled, rescheduled, or missed without 24 hours' notice will be charged 100% of the scheduled services.

What if I am unhappy with my service?

We want every guest to leave feeling confident and satisfied with their results. If you have concerns, please contact us within 7 days so we can schedule a consultation and address them. All services are non-refundable.

How often will I need to maintain my hair color?

Hair color maintenance depends on your service, hair goals, and desired level of upkeep. Most guests schedule root touch-ups every 4–6 weeks, while highlights, balayage, and dimensional color often allow for longer time between reservations. Your provider will recommend a maintenance plan tailored to you.

Do you offer haircut and color reservations together?

Yes! Many guests book haircut and color services during the same visit. Our team can help reserve enough time to ensure a seamless experience.

Who are Glam Studio providers?

Glam Studio providers are licensed cosmetologists completing our advanced Associate Training Program. They work alongside senior providers while refining their technical skills, growing their clientele, and continuing their education through mentorship and hands-on experience.

Which hair extension methods do you offer?

We offer Bellami, Philocaly, and Kiomi hair extensions in a variety of methods, including wefts, I-tips, K-tips, tape-ins, and tape-in wefts.

Can I get extensions installed the same day?

Hair extensions are custom ordered and require a consultation first. During your consultation, we'll discuss your goals, color match your hair, and determine the best method for your lifestyle and hair health.

Do hair extensions damage your natural hair?

When professionally installed, maintained, and removed, hair extensions should not damage your natural hair. The key is choosing the right extension method, following recommended maintenance guidelines, and scheduling regular extension maintenance reservations. Our experienced extension specialists can help determine the best hair extension option for your hair type, lifestyle, and desired results.

What brands do you carry?

We proudly carry L'Oréal Professionnel, Kérastase, and Shu Uemura at The Glam Room South. Guests looking for SkinCeuticals, Dermalogica, Face Reality, or Jane Iredale are welcome to shop at our Downtown Kansas City location. Visit our Brands page to explore our full collection.

What is your retail return policy?

Retail products may be exchanged or placed on a gift card within 14 days of purchase. Products must be minimally used and in good condition.

Why purchase retail products from The Glam Room South?

Purchasing retail products from The Glam Room South ensures you’re receiving authentic professional haircare products, not potentially expired or counterfeit products from third-party online sellers. Our team carefully recommends products based on your hair goals so you can maintain healthy, beautiful hair between reservations.

Plus, your purchase helps fund ongoing education for our team and earns loyalty rewards that can be redeemed toward future retail purchases.

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